Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Search

Articles

Do you limit the amount of mails I can send per hour?
Yes, we do. The amount of mails sent per hour is limited to 1500 per user. We do this to...
Views: 693

Do you offer any anti-virus protection for emails?
Yes, we do. This comes automatically with our mail system and requires nothing from you to make...
Views: 321

How can I setup email with Microsoft Outlook 2000?
After loading Outlook, choose Tools... --> Accounts... Click Add... --> Mail... Type...
Views: 625

How can I setup email with Outlook Express?
When Outlook Express Starts click Tools -> Accounts Inside the "Internet Accounts Windows"...
Views: 1074

How do I access webmail?
You may access webmail, by going to http://www.yourdomain.tld/webmail/ after your domain has...
Views: 383

How do I change my email password?
To change the password on any email account, you'll first need to log into the account's Cpanel....
Views: 157

How do I change the outgoing mail port in outlook 2000?
Go to 'tools', then 'email accounts'. Select 'view or change an existing account'. Select the...
Views: 245

How do I change the outgoing mail port in outlook express?
In Outlook Express, select 'tools' from the top menu bar. Go to 'accounts'. Select the email...
Views: 206

How do I configure Eudora for my account?
Within Eudora, Select "Tools" and then Select "Options". Within the Tool Bar on the left side of...
Views: 201

How do I set up an email address in Cpanel?
1. Login to your control panel.2. In the Email section click on Manage Accounts.3. At the bottom...
Views: 296

How do I set up Thunderbird for your servers?
1. In Mozilla Thunderbird , select Tools > Account Settings. 2. On the New Account Setup...
Views: 414

I can receive mail, but I cannot send it. Can you tell me what's wrong?
This problem has a number of common causes. Generally, unless you've received an announcement...
Views: 832

I'm getting an " unrouteable mail domain " message when I send email. What's wrong?
This error most often indicates that you have reached our limit for sending mail for the...
Views: 593

Is there a secure https login for Webmail?
Yes, there is. Try: https://www.domain.com:2096 or https://server.hostname.com:2096...
Views: 310

My email isn't working, please help
Here are some solutions to common email problems that will save you some stress with email....
Views: 783

My ISP blocks port 25. Can I still use your SMTP server to send mail?
Yes, you can. Please try changing the port for SMTP in your mail client to port26.
Views: 643

The Spam Assassin SpamBox
In order to view the spam directory, login to webmail (yourdomain.com/webmail/) as the main...
Views: 175

What email clients can I use for my email accounts?
You can use pretty much any mail client you like with our mail service. Clients such as Eudora,...
Views: 190

What is my POP3 server?
Your pop3 server is either the IP in your welcome email, or, if propagation has completed,...
Views: 340

What is my SMTP Server?
Your SMTP server is the IP found in your welcome email, or, if propagation has completed,...
Views: 376

What is the Path to Sendmail?
The path to sendmail is /usr/sbin/sendmail
Views: 366

What is your policy on SPAM?
We have a zero tolerance policy on SPAM. if you do it, your account will be terminated immediately.
Views: 188